Delivery and Returns

Delivery

Delivery to UK addresses: Order Value < £20 and weight < 500g £3.00
Order Value < £20 and weight < 1Kg £5.00
Order Value < £200 £8.50
Order Value > £200 Free of charge
Additional charges:
Midday delivery (UPS/DHL) Additional £10.00
Pre 10.30 a.m. delivery (UPS/DHL) Additional £15.00
Saturday delivery (UPS/DHL) Additional £20.00
Pre 9.00 a.m. delivery (UPS/DHL) Set price of £75.00 (Premium service from UPS/DHL)
Delivery to European addresses Order Value < £20 and weight < 500g £12.00
Order Value < £20 and weight < 1Kg £16.00
Order Value > £20 Either £25 for UPS/DHL Standard or £45 for UPS/DHL Express Saver (if available)
Delivery to non-European addresses: Order Value < £20 and weight < 500g £15.00
Order Value < £20 and weight < 1Kg £20.00
Order Value < £20 and weight < 2Kg £36.00

Remote areas in the UK may incur a surcharge – we will advise if there is any additional cost.

Any other service at cost – please contact us for an individual quotation.

All prices quoted will be subject to the current rate of VAT unless an exemption applies.

Returns

You have the right to cancel your order during the period beginning on the date you placed your order and ending on the date 14 days after the date on which you receive the item(s) comprising your order. Your right to cancel means that if, for whatever reason, you are not completely satisfied with your purchase, you may contact us within this period to cancel your order. In the event that you cancel an order before the item(s) have been despatched to you, we will give you a full refund of any monies paid within 30 days of receipt of notification from you that you wish to cancel your order. In the event that you cancel an order after the item(s) have been despatched to you we will give you a full refund, excluding postage and packing charges, within 30 days of your having returned (at your cost) the item(s) to us in an unused re-saleable condition.

Each item is sold by us with 24 calendar month's limited warranty from the date of invoice against manufacturing defects and workmanship, providing the item has not been misused, disassembled or otherwise altered. All other warranties in respect of the items sold by us, whether expressed or implied, are excluded to fullest extent permitted by law. Any faulty item should be returned to us for repair or replacement. Please note that proof of posting is not proof of receipt.

Shipping costs for warranty returns is the responsibility of the customer. As shipping costs will vary due to size/weight of the package and packaging, an estimate of shipping costs can be provided by contacting us with the details below.

Items returned for refund must be in good condition and reasonable care must have been taken by the customer. Any other damage or wear may result in a diminished value and therefore a partial refund.

Any refund in relation to a credit card order will be in the form of a credit to the credit card account used for the original purchase.

These terms and conditions are not intended to prejudice your statutory rights and shall be governed by, and construed in accordance with, English law.

Product returning address

To claim under warranty, please package the product securely and send it, postage paid, to the following address:

Laser Business Systems Ltd.
16 Garthland Drive
Barnet
Hertfordshire EN5 3BB
UK

Telephone: 020 8441 9788 (UK)
+44 20 8441 9788 (International)
Fax: 020 8449 0430 (UK)
+44 20 8449 0430 (International)

Office Hours: Monday to Friday, 09:00 to 17:00 local time

Information required for the return of product

Please ensure the following information are included with the package:

  • Name
  • Address
  • Daytime telephone number
  • Product being returned
  • Copy of original invoice or invoice number
  • Reason for returning
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