Terms and Conditions

Payment Terms

Laser Business Systems Ltd. accepts American Express, VISA, Mastercard, VISA Delta, JCB, Switch, Solo, cheques drawn on UK banks, Bank Transfer and Postal Orders as payment for your purchase. All orders and payments are processed by Laser Business Systems Ltd. Your credit or debit card, if used as payment, will not be charged until the order is ready for dispatch. If payment is by cheque, goods will be dispatched when the cheque has been cleared. Please make cheques and Postal Orders payable to "Laser Business Systems Ltd" and allow up to 5 working days from receipt of cheque for it to clear.

Due to the level of credit card frauds, please note that all credit card orders will be subject to additional checks for fraudulent transactions.

Prices

Prices quoted on the website are in British Pounds and are inclusive of VAT except otherwise stated. All financial transactions are carried out in British Pounds.

Warranty and Liabilities

Each item is sold by us with 24 calendar month's limited warranty from the date of invoice against manufacturing defects and workmanship, providing the item has not been misused, disassembled or otherwise altered. All other warranties in respect of the items sold by us, whether expressed or implied, are excluded to fullest extent permitted by law. Any faulty item should be returned to us for repair or replacement. Please note that proof of posting is not proof of receipt.

Shipping costs for warranty returns is the responsibility of the customer. As shipping costs will vary due to size/weight of the package and packaging, an estimate of shipping costs can be provided by contacting us with the details below.

Items returned for refund must be in good condition and reasonable care must have been taken by the customer. Any other damage or wear may result in a diminished value and therefore a partial refund.

Placing your order

You may place your order online through our secure server, which uses SSL (Secure Socket Layers) technology to encrypt your order and safeguard your information. If your browser does not support SSL or if you prefer to place the order by other means, please contact us on:

Laser Business Systems Ltd.
16 Garthland Drive
Barnet
Hertfordshire EN5 3BB
UK

Telephone: 020 8441 9788 (UK)
+44 20 8441 9788 (International)
Fax: 020 8449 0430 (UK)
+44 20 8449 0430 (International)
Email: orders@laser.com

Office Hours: Monday to Friday, 09:00 to 17:00 local time.

Alternatively, complete a web order and fax a copy to us.

We can only accept orders while supplies last, errors and omissions excepted. Laser Business Systems Ltd. reserves the right to limit quantities of any particular item offered for sale.

After you placed your order

After you place your order, you will receive an e-mail acknowledgment within one working day to confirm that we have received your order. The message will contain the details of your order, and the total amount that will be charged to your credit card (where appropriate), including tax, delivery and handling. The order will be subject to validation before acceptance and processing.

Customer complaints

If you are unhappy with any aspect of our services and products, please contact us with the details of your complaint. We will endeavour to handle complaints in the following way:

  • Acknowledge your complaint within 5 working days
  • Advise you how long it will take to resolve the complaint
  • Keep you informed throughout the process

You may contact us via the following methods:

Laser Business Systems Ltd.
16 Garthland Drive
Barnet
Hertfordshire EN5 3BB
UK

Telephone: 020 8441 9788 (UK)
+44 20 8441 9788 (International)
Fax: 020 8449 0430 (UK)
+44 20 8449 0430 (International)
Email: complaints@laser.com

Office Hours: Monday to Friday, 09:00 to 17:00 local time.

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